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What to expect during your next appointment

Every team member has been equipped with special COVID-19 training, so that we can keep you safe. We ask that you kindly cooperate with our team as we implement these measures and we sincerely appreciate your patience should you experience any added wait times during your visit.
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Safe yesterday. safe today.
planning for tomorrow.

Just the same as always, your health and safety is our top priority. We have aligned with regional dental authorities and public health agencies to make some key enhancements to our operating protocols in order to ensure we’re doing everything we can to protect our patients and team members. As healthcare professionals who have always followed strict hygiene and sterilization practices, our teams are primed for this additional training and protocols.

Before your appointment

  1. Please be sure to arrive on time for your appointment, and leave extra time for your visit in case you experience a longer wait. Thanks in advance for your patience as we take extra care in minimizing the number of people inside the clinic at any one time.

  2. All patients and accompanying guardians will be required to complete a pre-screening at home before every appointment. If you are directed by the screening tool to isolate, quarantine, or seek medical attention, you must not come in for your appointment, and instead call the clinic to reschedule.

  3. Every patient will be required to complete a COVID-19 Patient Consent form online prior to their first visit back to the clinic.

Upon arrival at our clinic

    1. If you haven’t already completed your COVID-19 Patient Consent, you will be asked to do so.

    2. When you enter the clinic, our team will ask you a few screening questions and take your temperature with a contactless thermometer before you are admitted for your appointment.

    3. Each patient and guardian is required to wear a mask.

    4. Please use the provided hand sanitizer prior to entering the clinic.

Inside our clinic

    1. Commonly touched items such as self check-in screens, game systems, magazines, beverage stations, etc. have been disabled or removed from the waiting area for the time being.

    2. We’ve ramped up the cleaning and disinfecting schedule for all clinical and non-clinical areas and washrooms multiple times a day.

    3. All operatories are closed off to isolate rooms.

    4. High power medical grade air purifiers kept in all rooms and waiting area to filter all airborne pathogens.

    5. Desk areas (such as at reception and in our offices) may utilize acrylic barriers, wherever physical distancing is more difficult.

    6. Depending on their role and the particulars of your treatment, our clinical team might be donning enhanced personal protective equipment (PPE), such as N95 masks and/or face shields, gowns, etc.

Complete a pre-screening

All patients and guests will be required to complete a pre-screening at home before every appointment. If you are directed by the screening tool to isolate, quarantine, or seek medical attention, you must not come in for your appointment, and instead should call the clinic to reschedule.
Complete the pre-screening now